Tabs Pro Support
Need help with Tabs Pro: Afinador e Cifras? Talk to us: contato@oakappware.com — support is provided in Portuguese or English, and we answer every message.
Frequently asked questions
The tuner does not detect the string
- Bring the guitar closer to the device and play the open string, one at a time.
- Reduce the noise around you: the tuner ignores very quiet sounds on purpose, so it does not "tune" the fan.
- Check that the microphone permission is enabled in the system settings (see below).
I denied the microphone permission. How do I re-enable it?
- iPhone/iPad: Settings → Apps → Tabs Pro → Microphone.
- Android: Settings → Apps → Tabs Pro → Permissions → Microphone.
Without the permission, the tuner and recording become unavailable — but you can still generate chord charts from audio files.
Which audio files work?
MP3, M4A/AAC and WAV (16-bit PCM) saved on the device. Songs from streaming services are protected and do not open in any app — in that case, play the song out loud and record it through the microphone. If a WAV does not open, export it as 16-bit PCM or convert it to MP3/M4A.
The analysis takes long or the result came out strange
- The analysis covers up to 3 minutes of audio; anything beyond that is ignored. Shorter recordings (30–90 s) give better results.
- Clean recordings, with a single guitar and no vocals, are the ideal scenario. With a full band, the app approximates the predominant chords.
- The chord chart is a starting point: tap a chord to correct it, use the half-step transposition and adjust the BPM in the tempo control (or mark the rhythm with the tap button).
What is the free preview?
You can convert 2 songs into chord charts for free. In upcoming versions, a one-time-purchase unlock (processed by the store) enables unlimited conversions. The tuner, playback and the chord charts already saved are not part of the limit.
How do I delete my data?
Everything stays only on your device: delete chord charts through the library or uninstall the app to remove everything. Nothing is kept on servers — details in the Privacy Policy.
Found a problem?
Write to contato@oakappware.com with:
- device model and system version (e.g. iPhone 14, iOS 18);
- app version (About screen, on the ⓘ icon in the library);
- what you were doing and what happened (if possible, with a screenshot).
The more details, the faster we can reproduce and fix it.